Account

Request account deletion

Deletion is permanent and cannot be undone.

Option 1 — in the app (fastest)

Open the playnex app and go to Settings → Delete account. The request is submitted immediately.

Option 2 — by email

Email support@playnex.in from your registered email address with the subject line:

Delete My Account

We verify the request came from the account holder before acting on it.

What gets deleted

Account details (name, email, sign-in identifiers)
Player profile (in-game name, game ID, avatar, about)
Device identifiers and push notification tokens
Uploaded images — avatars, match screenshots, support attachments
Marketplace order history and any delivery address you provided
Accumulated points (forfeited on deletion and not recoverable)

What may be retained

Records we are required by law to keep, for the period the law requires
Anonymised match statistics that can no longer be linked to you

Timeline

Personal data is permanently and irreversibly removed from our production systems within 7 business days of a verified request, and purged from encrypted backups within 30 days.

See the app privacy policy for how we handle your data, or the website privacy policy.