Last updated 8 August 2026

App privacy policy

This policy covers the playnex mobile app. The same terms apply to playnex.in.

At playnex we are committed to protecting your privacy. This policy explains what we collect, how we use it, where it is stored, and the rights you have over it — across our website and mobile app. We operate from India and handle personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the rules made under it. We do not collect your payment card or banking details — points on playnex cannot be purchased with money.

Information We Collect

  • Account information from your sign-in (name, email address, profile picture)
  • Player profile data (in-game name, game ID, avatar, about)
  • Match, tournament, and battle history and statistics
  • Points transactions, marketplace orders, and delivery address you provide
  • Device identifiers and push notification tokens (to deliver notifications)
  • Screenshots and images you upload for match verification or support
  • Screenshots of the in-game final scoreboard uploaded by a tournament organiser, which show in-game names, placements and kill counts for everyone in that lobby

How We Use Your Information

  • Provide, maintain, and improve the platform
  • Process match results, tournaments, and leaderboards
  • Read uploaded scoreboard screenshots to draft a result table for the organiser to check and confirm
  • Send you service messages about matches, tournaments, room credentials and orders
  • Send you optional updates about new tournaments and published articles, which you can turn off at any time
  • Fulfil marketplace orders you place
  • Prevent fraud, cheating, and abuse
  • Respond to your support requests

Where Your Data Is Stored

  • Account, profile, match, and transaction records live in our secured, access-controlled cloud database (PostgreSQL)
  • Sign-in is handled by Google Firebase Authentication; push notifications by Firebase Cloud Messaging (Google)
  • Uploaded images (avatars, match screenshots, support attachments) are stored in secured cloud object storage
  • Some cloud providers may process data in regions outside India — always encrypted in transit and at rest

Your Rights

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request permanent deletion of your account and data
  • Receive a copy of your data (portability) upon request
  • Nominate another person to exercise your rights if you are unable to
  • Withdraw consent and stop using the service at any time

Communications & Your Choices

We send two kinds of messages. Service messages are necessary to use playnex — match room credentials, tournament check-in reminders, result confirmations and order updates — and you cannot opt out of these while your account is active. Promotional messages tell you about new tournaments, milestone rewards and articles we publish; these are optional. You can turn promotional email and push notifications off at any time in the app under Settings → Notifications, or by using the unsubscribe link at the bottom of any promotional email. Turning them off never affects your ability to play. We do not sell your email address, and we do not send you messages on behalf of third parties.

AI-Assisted Content and Result Entry

We use AI in two places, and in neither does it have the final word. First, some articles and tournament descriptions are drafted with AI and reviewed by our team before publication. Second, an organiser running a tournament can upload screenshots of the in-game final scoreboard, and AI reads the team names, placements and kill counts from them to fill in the result table. That reading is always a draft: the organiser sees every row, anything the AI was unsure about is flagged, and nothing is recorded until a person confirms it. AI never finalises a result, awards or removes points, decides prize eligibility, or takes any moderation or account action affecting you — those decisions are made by our systems and staff against published rules, and you can dispute any result through support. Screenshots processed this way are sent to our AI provider for reading only. Your personal data is not used to train third-party AI models.

No Other Use — Ever

We use your data solely to operate playnex. We do not sell, rent, or trade your personal information, we do not use it for third-party advertising or marketing, and we do not build advertising profiles from it. We do not serve behavioural or targeted advertising to any user, and never to a user we know to be under 18. We share data only with the service providers that run the platform for us (cloud database, storage, Firebase), with other players as limited leaderboard and tournament profile info, with the organiser of a tournament you choose to enter (see below), or with authorities where the law requires.

Tournaments Run by Organisers

Some tournaments on playnex are run by independent organisers — gaming clubs, colleges and esports organisations. The tournament page names the organiser before you register. When you enter their tournament, that organiser can see the information they need to run it: your player ID, in-game name, your registration and its status, and your results in their event. They cannot see your email address, phone number, postal address, or anything about your activity in any other organiser's tournaments or elsewhere on playnex. Organisers may not use what they see for marketing, and may not sell or pass it on. If an organiser misuses your data, tell us at support@playnex.in — we can suspend their access to the platform.

Data Security

We use HTTPS/TLS encryption for all traffic, token-based authentication via Firebase, role-restricted access to production systems, and provider-level encryption at rest. No method of transmission over the internet is 100% secure; if a breach affects your personal data, we will notify you and the Data Protection Board as required by law.

Data Retention & Permanent Deletion

We keep your personal information only while your account is active. When you request account deletion (in the app: Settings → Delete account, or via playnex.in/app/delete-account), your personal data — account details, profile, device tokens, and uploaded images — is permanently and irreversibly deleted from our production systems within 7 business days, and purged from encrypted backups within 30 days. The only exceptions are records the law requires us to keep, anonymised match statistics that can no longer be linked to you, and scoreboard screenshots uploaded by an organiser for a tournament you played in — those are kept as the evidence behind a published result, since deleting them would remove another player's proof of their own placement. They are deleted with the tournament's records.

You can start this from playnex.in/app/delete-account.

Children's Privacy

Indian law treats anyone under 18 as a child for data protection purposes. playnex is intended for users aged 18 and above. If you are under 18, you may use playnex only with the verifiable consent of a parent or legal guardian, and we will ask for that consent before processing your data. We do not knowingly process a child's data without it, we never serve targeted advertising to a child, and we do not track or behaviourally monitor children. Tournaments with a points entry fee are restricted to users 18 and above. If you believe a child has registered without consent, contact us and we will remove the account.

Grievance Officer

For questions, requests, or grievances about this policy or your data, contact:

Gaurav Kumar
Grievance Officer, playnex
Painal, Near Punjab National Bank, Patna, Bihar, India
support@playnex.in

We acknowledge and respond to verified requests within 7 business days. If you are not satisfied with our response, you may escalate to the Data Protection Board of India.

Also see the app terms & conditions and how to delete your account.