App privacy policy

Information We Collect

• Account information from your sign-in (name, email address, profile picture)
• Player profile data (in-game name, game ID, avatar, about)
• Match, tournament, and battle history and statistics
• Points transactions, marketplace orders, and delivery address you provide
• Device identifiers and push notification tokens (to deliver notifications)
• Screenshots and images you upload for match verification or support

How We Use Your Information

• Provide, maintain, and improve the platform
• Process match results, tournaments, and leaderboards
• Send you service messages about matches, tournaments, room credentials and orders
• Send you optional updates about new tournaments and published articles, which you can turn off at any time
• Fulfil marketplace orders you place
• Prevent fraud, cheating, and abuse
• Respond to your support requests

Where Your Data Is Stored

• Account, profile, match, and transaction records live in our secured, access-controlled cloud database (PostgreSQL)
• Sign-in is handled by Google Firebase Authentication; push notifications by Firebase Cloud Messaging (Google)
• Uploaded images (avatars, match screenshots, support attachments) are stored in secured cloud object storage
• Some cloud providers may process data in regions outside India — always encrypted in transit and at rest

Your Rights

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request permanent deletion of your account and data
• Receive a copy of your data (portability) upon request
• Nominate another person to exercise your rights if you are unable to
• Withdraw consent and stop using the service at any time

AI-Assisted Content

Some articles and tournament descriptions on playnex are drafted with the help of AI tools and reviewed by our team before publication. AI is used to produce descriptive copy only — it is never used to decide match outcomes, tournament results, points awards, prize eligibility, or any moderation or account action affecting you. Those decisions are made by our systems and staff against published rules. Your personal data is not used to train third-party AI models.

No Other Use — Ever

We use your data solely to operate playnex. We do not sell, rent, or trade your personal information, we do not use it for third-party advertising or marketing, and we do not build advertising profiles from it. We do not serve behavioural or targeted advertising to any user, and never to a user we know to be under 18. We share data only with the service providers that run the platform for us (cloud database, storage, Firebase), with other players as limited leaderboard/bracket profile info, or with authorities where the law requires.

Data Security

We use HTTPS/TLS encryption for all traffic, token-based authentication via Firebase, role-restricted access to production systems, and provider-level encryption at rest. No method of transmission over the internet is 100% secure; if a breach affects your personal data, we will notify you and the Data Protection Board as required by law.

Data Retention & Permanent Deletion

We keep your personal information only while your account is active. When you request account deletion (in the app: Settings → Delete account, or via playnex.in/app/delete-account), your personal data — account details, profile, device tokens, and uploaded images — is permanently and irreversibly deleted from our production systems within 7 business days, and purged from encrypted backups within 30 days. The only exceptions are records the law requires us to keep and anonymised match statistics that can no longer be linked to you.

You can start this from playnex.in/app/delete-account.