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Most issues are resolved faster if you include the match or order ID.
Match dispute
Send the match ID and screenshots of the final scoreboard. We review the round and can re-score or replay it.
Order issue
Contact us within 7 days of delivery with your order ID. Include photos if the item arrived damaged.
Points not credited
Points settle once results are confirmed. If it has been over 24 hours, send the match ID.
Account deletion
Request it in the app under Settings → Delete account. Your data is removed as described in the privacy policy.
Still stuck? Check the FAQ or send us a message.